Technical Trainer & Warranty Claims Specialist (m/f/x)

Mazda stands, perhaps more than any other car manufacturer, for pioneering spirit and the drive to do things differently-and better. With numerous innovations and groundbreaking technologies in automotive engineering-such as the rotary engine or the Skyactiv-X powertrain-Mazda has consistently demonstrated over its more than 100-year history that it's worth taking on challenges and questioning existing conventions. This challenger mindset is deeply rooted in Mazda's history.

Technical Trainer & Warranty Claims Specialist (m/f/x)

We are seeking a skilled Warranty Claims Specialist & Technical Trainer to join our team in Klagenfurt (Austria). The successful candidate will manage warranty claims processing while delivering high-quality technical training to our dealer network. This dual role requires technical expertise, analytical skills and the ability to communicate effectively with dealers and customers on an international level.

• Process and manage warranty/goodwill claims according to company standards
• Prepare and conduct technical trainings to enhance service staff capabilities
• Develop training materials for different proficiency levels
• Support new vehicle launches through technical training preparation
• Investigate unusual claims and contribute to quality improvements
• Provide technical advice to dealers and coordinate with external trainers as needed

• 5+ years relevant experience, preferably in automotive after-sales
• English (mandatory), Croatian or related Slavic language (mandatory)
• Strong technical understanding (master mechanic preferred)
• Excellent communication skills
• Proficiency with office software and attention to detail
• Ability to handle multiple tasks and work effectively under pressure
• Team-oriented approach in a multicultural environment
• Willingness to work in Klagenfurt (Austria)

• Professional development in a dynamic automotive environment
• Collaborative team culture focused on quality and excellence
• Competitive compensation package
• Canteen, Mazda-Leasecar-program and pension fund

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