Technical Support Officer

Technical Support Officer

Hourly rate: £15.31Location: Crossgate House, Redditch B98 7SN - office based.Contract: 3 months with review for extension.Working hours: Monday Friday 9 to 5.

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance.

Purpose of the Role

The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets, ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor.

Responsibilities

• Taking calls, arranging appointments and liaising with customers, suppliers and contractors.
• Updating the property management system.
• Updating compliance and asset spreadsheets.
• Issuing and monitoring programmes of works.
• Booking supervisor inspections, chasing no access and compliance due dates and certification.
• Raising jobs, closing jobs and covering phones for gas servicing during team annual leave.
• Raising purchase orders and processing invoices.

Qualifications

The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous.