Technical Support Officer - Energy

• West Suffolk Council
• Address: Bury St Edmunds, Suffolk IP33 3YU
• Salary: £17,071 - £18,941 pro rata, pay award pending, plus excellent employee benefits package
• Hours: 21.5 hours per week
• Contract: Permanent. Required as soon as possible
• Reference: 0826

West Suffolk Council is looking for a motivated Technical Support Officer - Energy to join the council's Property Services team. This exciting opportunity is to be part of a busy, dynamic team providing support to the council's Property Services team, specialising in energy and utilities.

What you will need

As a Technical Support Officer, you will be required to have good organisational and communication skills as you will need to be able to effectively triage enquiries from customers, tenants, suppliers, and other departments for both commercial and council managed properties. You will also be required to update the property management software, Technology Forge and energy portals used in the management of the council's portfolio.

This role is ideal for someone who is highly motivated, positive and organised.

Benefits

• holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• generous pension scheme - contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
• life assurance - a payment of three times your annual salary
• flexible working options to enable work/life balance
• agile working - ability to work in the office and from home
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• rail and bus staff discounts
• a range of Health and Wellbeing initiatives including an employee assistance programme
• discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• modern office accommodation.

To find out more

For an informal discussion and further information please call Michelle Smith, Technical Support Manager on .

How to apply

To apply, please visit our website.

Closing date

11.55 pm, 19 July 2026.

Interview date

week commencing 27 July 2026.

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.