Technical Support Manager MSP - £40,000 Bens - Middlewich

Technical Support Manager (MSP) - £40,000 + on-call / call out feesMiddlewich

An award-winning MSP possessing over 20 years experience covering the North West, are looking for a Technical Support Manager with a broad knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team. This role is ideally suited to a proficient Senior IT Support Engineer with some leadership experience and a breadth of technical experience, preferably gained from a similar MSP environment, who importantly would be confident talking solutions and specifying ideas to customers and liaising with suppliers.This is an office-based role but circa 30-40% would be spent on customer sites (generally within an hour of Cheshire) with also 1 week in every 4 spent on-call (24/7 cover) which is paid extra for being called out. This tends to be only for extreme circumstances that are critical issues and happens 1 or 2 times per month max. There is a company vehicle provided and also a fuel card for business use.You will ideally have a broad skillset covering:

• Windows Server and associated technologies
• Azure
• Expertise in VMware and Hyper-V virtualisation
• Understanding of security solutions (e.g. firewall policies, VPN, IPS, filtering, EPDR)
• LAN/WAN technologies, with networking concepts such as TCP/IP, DHCP, DNS
• Advanced knowledge of Microsoft 365.

In the role you will accurately diagnose software and hardware faults and to be able to resolve a large proportion of client issues raised via remote networking and client site visits. At all times providing a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of all progress.

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