Technical Support Lead - AI/API & Customer Success

TensorX, a sovereign AI infrastructure platform based in Dublin, is hiring a Technical Support Manager to own and scale our customer support function as the user base grows. You will work with the founding team and Engineering, taking responsibility from day one and building a reliable, hands-on, player-manager operation.

Key focus areas include defining support tiers, automating triage, building knowledge bases and runbooks, and leading a growing team across hybrid Dublin hours while