Leave us your email address and we'll send you all the new jobs according to your preferences.

Technical Support Engineer (Remote)

Posted 4 days 6 hours ago by cloudvantage Limited

Permanent

Full Time

Other

London, United Kingdom

Job Description

Job Role:

We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.

Responsibilities:

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.

Requirements:

Extensive Microsoft product knowledge
Extensive experience with M365 and associated technologies to include, AD, Email, Teams, SharePoint.
Extensive experience with Microsoft Client operating systems and lifecycle management of them.
Any experience with Microsoft Azure services.
Proven working experience in enterprise technical support, IT support or as a technical engineer
Deep knowledge in the product that the technician is supporting.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills