Technical Support Engineer

# Technical Support EngineerVanta Remote (Dublin, Ireland) Full-timeFull-timeRemoteCustomer Support About this roleVanta is hiring a Technical Support Engineer (Remote (Dublin, Ireland . This is a remote customer support role listed on the official Vanta careers site.About the Role:At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.Key Responsibilities:• Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs• Develop a deep understanding of Vanta's product capabilities, integrations, configurations, messaging, and more• Own and resolve complex technical customers' issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical • Demonstrate a strong sense of ownership and accountability for the overall customer experience• Clearly explain complex solutions to customers and document them for future useRequirements & Details:• Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends• Create reproducible test cases and collaborate with Product and Engineering to improve the platform• Validate and escalate bugs to Engineering, keeping customers updated on progress• Contribute to internal and customer-facing documentation, as well as process and workflow improvements• Actively participate in daily troubleshooting sessions, weekly team meetings, and other team activitiesJob Type: Full-timeWork Mode: RemoteApply directly on the Vanta careers page using the Apply button.Company: VantaLocation: Remote (Dublin, Ireland)Job Type: Full-timeCategory: Customer SupportWork Mode: Remote