Technical Support Engineer

The Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations-delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.

Key Responsibilities:

Customer Support

• Provide real-time technical support to customers, resellers, and integrators.
• Deliver training sessions (both on-site and via multimedia).
• Create, update, and maintain technical documentation and user guides.

Application Development

• Identify, understand and develop new application opportunities from enquiries and trade events.
• Conduct site visits in the UK and internationally to evaluate market and technical feasibility.
• Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
• Produce technical manuals reports to a high professional standard.
• Manage in-house Knowledgebase aiming to help customers become self-sufficient.
• Firmware and Software Products testing.

Qualifications and Experience:

Essential:

• Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering.
• CEFR C1/C2 fluency in English both spoken and written
• Minimum of 2 years in a customer-facing role in similar industry.
• Minimum of 2 years' experience managing and creating technical documentation, e.g. user guides.
• Ability to read and implement electrical/electronic schematics and wiring diagrams.
• Competence in Microsoft Office applications (Word, Excel, PowerPoint).
• Practical experience using basic hand and power tools.
• Full clean UK Driving Licence (Category B).

Desirable:

• Experience with PLC programming

General Information:

• Work arrangement: Due to the hands-on nature of product testing and collaboration with the engineering team this role is based on-site at our Head office in Normandy, Guildford with future possibility of Hybrid remote in Normandy, Guildford (max 2-days per week) following training.
• Travel: Occasional UK and international travel is required. Typically, not more than 6 days per trip, no more than 12 days in 1 month.
• Reporting to: Technical Manager.