Technical Support Engineer

We are seeking an experienced Electrical Technical Support Engineer to be based at our Hampton Sewage Treatment Works. You will be part of a team providing all-around technical support to the Electrical Services team across process operations and Capital Delivery. This includes scrutinizing the installation of new assets to ensure they meet TWUL asset standards. The role also involves delivering directly managed projects.

At Thames Water, we operate a significant number of high voltage (HV) and low voltage (LV) electrical power networks, which are central to water production and waste treatment for our 15 million customers.

As the Electrical Technical Support Engineer, your role will be to maintain the safe and reliable operation of these critical electrical assets. A high level of knowledge in electrical technology, safety procedures, and providing expert support to core process operations is essential. You will support frontline teams in resolving problems, implementing solutions, upgrading assets, and investigating incidents.

What you'll be doing as the Electrical Technical Support Engineer

1. Provide technical support and advice on electrical system operation and maintenance, including risk management.
2. Support high voltage or complex low voltage asset upgrade schemes and deliver capital programmes.
3. Investigate electrical system failures or unsafe events and produce reports.
4. Manage maintenance reports, asset registers, manuals, and technical information.
5. Undertake asset assessment surveys and support site inspections with recommendations and solutions.
6. Coach and mentor team members for Authorised Person appointments and develop technical competence.
7. Review risk assessments and method statements to ensure electrical safety, and evaluate contractor safety procedures.
8. Participate in out-of-hours support for electrical networks, requiring appointment as an Authorised Person through a development plan.

Base Location: Hampton Coal Wharf - TW12 2ES.

Working hours: 38 hours Monday, with participation in an out-of-hours rota for additional pay.

What you should bring to the role

• HNC, NVQ Level 3 in electrical engineering, or significant related experience.
• Formal training in BS7671 Requirements for Electrical Installations.
• Appointment as an Authorised Person for HV or LV systems.
• Proven experience in industrial electrical power and engineering.
• Knowledge of Electricity at Work Regulations and application.
• Experience in large industrial utility or water company environments.
• Understanding of health and safety regulations, especially electrical safety rules.
• Training and operational experience as an Authorised Person.
• Experience engaging with operations teams, contractors, and third parties.
• Experience mentoring and producing maintenance and fault reports.

What's in it for you?

• Salary up to £55,000, plus car allowance, tools, and PPE.
• 24 days holiday, increasing to 28 with service, plus bank holidays.
• Contributory pension scheme (up to 12%), with 2x employee contribution.
• Annual Medical Assessments.
• Benefits scheme including offers and well-being support.

Learn more about our benefits and perks.

Who are we?

We're the UK's largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, supporting our customers, communities, and the environment. We seek passionate, skilled individuals committed to making a difference.

Working at Thames Water

Thames Water offers a diverse, rewarding environment where every day you can make an impact. We provide career progression, flexible work, and excellent benefits. Join us if you want a career that makes a difference in people's lives and helps protect water resources for future generations.

We promote diversity and inclusion, welcoming applications from all backgrounds and offering support throughout the recruitment process. We also offer opportunities to support customers directly through our frontline ambassador program, with full training provided.

Note: Due to high application volumes, the vacancy may close early. We encourage early applications.