Technical Support Engineer 1

We are the company's in-house product experts. The Technical Solutions team enables the company's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to the company.

At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into the company's 600+ integrations
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more the company product area(s)
• Work from the company office 3-5 days per week

Who You Are:

• A Computer Science / Engineering major and/or Bootcamp graduate
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client centric approach
• An effective written and verbal communicator
• Possessing some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Nice to have:
  • Understanding of Log management fundamentals
  • Understanding of Cloud Security Monitoring

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra departmental mentor and buddy program for in house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, ability to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.

Equal Opportunity at the company:

The company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.