Technical Support Engineer - Italian or Spanish speaking

Salesforce is looking for experienced and passionate individuals to join our fast growing Technical Support Team in Dublin. In this role, you will be the first to respond when a customer needs immediate technical assistance, providing friendly, expert support while tackling complex technical challenges.

Key Responsibilities

• Own the complete end to end customer support experience.
• Provide prompt, detailed analysis of technical challenges and business issues.
• Deliver customer satisfaction and great experience.
• Troubleshoot technical issues and integrations, with Apex/VF/Lightning Web Components and standard Salesforce functionalities.
• Take ownership of customer issues through to resolution, including troubleshooting, internal communication and guidance on best practices.
• Create and maintain knowledge base articles for internal and external audiences.
• Collaborate openly with your team to increase team spirit and efficiency.

Required Skills & Experience

• Customer focused or previous customer facing experience.
• Degree or diploma in Computing/STEM (or equivalent experience).
• Ability to prioritize, multi task, and perform well under pressure.
• Knows how/when to raise or close help desk escalations.
• Programming abilities or ability to read code in at least one of these languages: Java, PHP, Python, Ruby, .NET, JavaScript, Perl.
• Knowledge of web technologies (HTML, JavaScript, XML, API, etc.) required.
• Understanding of database concepts and SQL.
• Excellent written and verbal communication skills.
• Comfortable interacting with other departments and management; ability to work with different internal teams.
• Fluent in Italian or Spanish in addition to English.

Desired Skills & Experience

• Relevant experience working in technical support.
• Previous experience with Salesforce and its technologies.
• Any official Salesforce certification.
• Familiarity with Trailhead or Trailhead Ranger status.
• CRM domain knowledge.
• VisualForce and Apex knowledge.
• Knowledge of multi tenant, grid, parallel, or distributed computing architectures.
• Experience with Eclipse IDE and ANT.
• Familiarity with internet technologies: firewalls, web servers, proxy servers, etc.
• Additional language proficiency considered a bonus.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. All decisions regarding recruitment, hiring, and employment are based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran status, age, disability, or other protected classifications.