Technical Support Analyst German

As a Technical Support Analyst, you will support customers in using our client's software and ensure any technical issues are resolved efficiently and professionally.
Your main responsibilities include:

• Acting as the first point of contact for customer support queries
• Investigating and troubleshooting technical issues, identifying root causes
• Resolving tickets within agreed SLA timelines or escalating when needed
• Working closely with Development to report and document software bugs
• Keeping customers informed through clear and timely communication
• Taking ownership of tickets from start to finish
• Prioritizing and managing your workload effectively
• Identifying customer feedback, improvement opportunities, and potential upsell signals

Requirements Requirements
To be successful in this role, you combine strong communication skills with a technical mindset and a customer-focused approach.
You bring:

• Fluency in English and a good command of German (at least C1 level)
• A technical background (education or experience in IT)
• Experience with SQL and working with databases (RDBMS)
• Around 2+ years of experience in a service-oriented or support environment
• Strong communication skills and the ability to explain technical issues clearly
• A customer-focused mindset with empathy and professionalism
• The ability to prioritize, stay organized, and manage your own workload
• A problem-solving attitude with a structured approach
• A proactive, self-motivated way of working, while also being a team player

Nice to have:

• Experience with ITIL or ticketing systems
• Knowledge of technologies such as XML, XSLT, JavaScript, or server environments (Windows/Unix)

Benefits What's in it for you?

• A salary between €42k-€45k/year, based on experience
• 25 vacation days per year
• Hybrid work policy (3x2 on average)
• Travel compensation
• A good retirement plan
• An open and friendly work environment, with growth opportunity and structured development path

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.