Technical Support Analyst

Contract Type: Interim Contract

The role: We are seeking a Technical Support Analyst to provide high-quality, customer-focused IT support within a busy NHS environment. You will play a key role in ensuring that clinical and non-clinical teams receive timely and effective support with hardware, software and systems issues, enabling the smooth delivery of patient care.

Key Responsibilities:

• Provide 1st and 2nd line IT support, diagnosing and resolving incidents efficiently.
• Configure, install and maintain hardware, software and networked devices.
• Liaise with third-party suppliers and escalate issues as appropriate.
• Support the implementation and testing of new systems, upgrades and patches.
• Ensure accurate logging and documentation of all incidents and service requests.
• Deliver excellent customer service, ensuring users are kept informed of progress.
• Adhere to NHS information governance, security and confidentiality standards.

What the client is looking for:

• Strong experience in IT support within a large and complex environment, ideally NHS or public sector.
• Proven ability to troubleshoot hardware and software issues across multiple platforms.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to prioritise tasks effectively in a high-pressure environment.
• A proactive and resourceful approach to problem-solving.
• Relevant Degree, IT Qualification MCP or MCSE Windows
• HND or HNC in relevant discipline

Desirable:

• Previous NHS experience.
• Knowledge of clinical systems and applications.
• ITIL qualification or understanding of IT service management frameworks.
• Experience supporting Windows, Active Directory, Office 365, and remote access solutions.

How to Apply:

Submit your CV and cover letter

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.