Technical Supervisor

The role requires you to lead an on-site team of multi skilled technicians carrying out planned maintenance, reactive maintenance and remedial works in accordance with agreed service levels, and to respond to site emergencies, client concern or any tasks as identified by Client or Line manager.

Responsibility for overseeing all technical matters relating to the effective Plant and Equipment Maintenance on site and liaising with Line Manager and Client to ensure all maintenance work is carried out in accordance with site policies and procedures and within health and safety legislative requirements.

Key Responsibilities

• Supervise the on-site technical team, leading by example, through motivation and commitment.
• Ensure that routine maintenance is carried out to all building Electrical equipment and systems to meet and exceed expectations and agreed service level agreement. Reporting of defects and preparation of remedial repair quotations.
• To ensure all relevant maintenance records are kept to a comprehensive and high standard and all reactive Work
• Order paperwork is completed, feeding all reports to the Contract Support & Contract Manager.
• Ensure that suitable spares are available to carry out maintenance of the site.
• Attendance to reactive call outs as and when required including Out of hours calls
• Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices
• To develop a good working relationship with all members of Client, CBRE colleagues and supply partner representatives.
• Ensure the provision of a safe & healthy working environment, and ensure compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
• Ensure a professional image of CBRE is presented to Client, 3rd parties and visitors, and ensure excellence in customer service is delivered and promoted at all times.
• Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.
• Complete daily hazard hunting and load all findings to 4Sight. In each instance, attempt safe first fix and if hazard is not resolved, elevate to line manager and Client FM.
• Complete routine inspections and record same to CAFM systems.
• Assist Client team with all event set ups and breakdowns. At times, working additional hours to support events.
• Hold daily morning catch up's with Client FM.
• Be part of the Client fire evac team.
• Be part of the Client first aid team.
• Take ownership and manage all technical matters relating to plant and equipment maintenance including existing equipment, new works and future upgrade works.
• Identify potential technical improvements for existing plant and equipment maintenance to facilitate improved reliability and/or cost reduction with fully supported documentation.
• Liaise with site and client management to ensure proper completed hand over of additional projects.
• Ongoing development and review of site policies and procedures relating to the maintenance of installed plant and equipment.
• Identify and develop training plans specific to installed equipment to facilitate training of site engineers and for staff development.
• Ensure all matters relating to Health and Safety legislative requirements are fully documented and understood by all site staff and subcontractors involved in the maintenance of plant and equipment.
• Assist in the development of and adherence to method statements, ensuring best working practices are established and maintained.
• Work with sub-contractors involved in plant and equipment maintenance to ensure highest possible standards of maintenance are achieved.
• Liaise with site and client management during any emergency operations or procedures.
• Assist client with resolution of technical matters arising from installed equipment or maintenance of this equipment.
• Working with other CBRE contracts to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Promoting and maintaining the core RISE Values of CBRE.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Manage new projects as they arise.
• Attend meetings as required to facilitate the smooth running of the business.
• Be prepared to carry out AP duties when suitably qualified to do so.
• Any other reasonable task as dictated by the Management and Directors CBRE GWS.

PERSON BEHAVIOURS

• Organised (and ability to plan) - Works in a structured way. Thinks ahead to prioritise workload.
• Logical - Works in a clear and consistent manner.
• Attention to detail - Thorough in carrying out a task, with a high degree of accuracy.
• Assertiveness - Confident and effective in putting across point of view to others.
• Persistence - Does not let issues go; follows up on issues through to resolution.
• Customer and team focus - Puts customer and team needs first; always considers impact of actions on customer and team.

SKILLS AND REQUIREMENTS

• Customer Service
• Strong verbal and written communication
• Organisational
• Computer proficiency (Microsoft Office Suite (Word, Excel, Outlook, etc.
• Multi-tasking
• Ability to work on own or as part of a team
• Can do attitude