Technical Success Manager - Collins Software

Technical Success Manager - Collins Software

Technical Success Manager - Hospitality Collins Software

This role will be based 3 days a week in the Office

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

About you:

You are a customer-focused individual with strong knowledge of your chosen industry and our Access products. You have advanced technical skills to help solve complex issues and advise on system configuration to help customers achieve their outcomes. You are experienced with large, strategic customers and highly configured, integrated solutions. You strive to be a product expert, understanding industry trends, product roadmap, and market competition, with a motivation to learn and grow.

Day-to-day, you will:

• Partner with our Premier CSM team, using your deep technical expertise to understand customer goals and provide tailored guidance.
• Be deployed as a product expert to provide technical guidance and map out a path to success, including advising on action plans, retention strategies, technical amendments, and feature adoption.
• Solve complex technical problems, advise on configurations and additional services.
• Represent customer feedback internally to influence product development.
• Understand product roadmap items and new features, including Evo, and communicate these internally and to customers.
• Assist in training internal teams on the product.
• Produce customer-facing content for digital and adoption programs.

Skills and experiences might include:

• Extensive knowledge of Access products, especially Hospitality Trail Software.
• Understanding of industry trends, market landscape, and customer business processes.
• Technical problem-solving abilities.
• Experience with large, strategic customers and senior stakeholders.
• Strong collaboration skills across teams including Product & Engineering.

What are we all about?

The Access Group is one of the UK's largest providers of business management software, serving over 100,000 customers across various sectors globally. We connect people with data through Access Workspace, helping organizations become more productive and efficient.

We are committed to creating an inclusive environment where everyone can thrive. If you're excited about this role, even if your experience isn't a perfect match, you might be the right fit. We believe in diversity and equality and encourage you to join our vibrant team where you can love what you do, how you live, and be authentic.