Technical Specialist

Technical Specialist

Dudley location

Salary: Up to £33,000 + Benefits

We're recruiting for a growing organisation seeking a Technical
Specialist to act as the bridge between customers, product
development, sales, and operations. This is a varied, hands-on
role combining technical support, project coordination, product
development involvement, and customer training.

The Role

As Technical Specialist, you will be the go-to expert for
technical enquiries, supporting both business and consumer
customers while helping ensure projects are delivered
successfully and to high technical standards. You will work
closely with internal teams and customers to provide guidance,
resolve issues, and support the development of innovative
products and solutions.

Key Responsibilities

Act as the primary contact for technical enquiries, providing
support to both business and consumer customers.
Deliver technical support, guidance and training across
customer projects, product implementation and system solutions.
Support product development and innovation by identifying
opportunities through customer feedback, market trends and
technical insight.
Collaborate with Sales, Operations, Customer Support and
Product teams to ensure successful project delivery and customer
satisfaction.

About You

We're looking for a technically minded individual who enjoys
solving problems, building relationships and working across
multiple projects.

You will ideally have:

Experience in a technical, engineering, manufacturing or
product-focused environment.
Strong communication skills, with confidence engaging customers
and internal stakeholders.
Excellent organisational, analytical and problem-solving
abilities, with a proactive approach to managing priorities.
Commercial awareness, the ability to work collaboratively
across teams, and a full UK driving licence.

Benefits

Up to £33,000 salary
Additional duvet days
Employee Assistance Programme
Discounted gym membership
Regular company events and benefits package

This is an excellent opportunity for someone who enjoys combining
technical expertise, customer engagement and project coordination
within a growing business environment.