Technical Services Manager

Technical Services Manager

Salary: Up to £65,000 per annum

Contract: Permanent, 40 hours per week

Hours: Monday to Friday 8am-5pm

Role

You will lead and deliver Hard FM Mechanical & Electrical (M&E) and Building & Civil Engineering (B&CE) services at the prestigious head office of a market-leading FMCG organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across Sodexo and client stakeholders, driving safe, reliable, and high-performing building operations.

Key Responsibilities

• Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
• Lead and manage Hard FM performance against KPIs and SLAs.
• Provide line management to the Engineering Support Manager and Technical SMEs.
• Build and maintain strong client relationships and manage client expectations.
• Act as the operational interface for client- and Sodexo-led projects, including contractor and cost management.
• Manage safe and compliant handover of client-led projects into operation.
• Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
• Manage subcontractor tendering, performance, and on-site compliance.
• Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
• Own the Unit Training Plan and ensure role-specific and statutory training is delivered.
• Participate in the on-call rota and act as escalation for out-of-hours incidents.

Key Accountabilities

• Safe, compliant, and effective Hard FM service delivery.
• Achievement and continuous improvement of contractual deliverables.
• Strong leadership and performance of the Hard FM team.
• Accurate and timely communication with the client and Sodexo stakeholders.
• Effective operational and commercial control of Hard FM activities.

Person Specification

• Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
• Experience delivering planned and reactive maintenance within a Hard FM environment.
• Strong commercial awareness, including fixed-price contracts and P&L management.
• IOSH Managing Safely (minimum) and strong HSE leadership.
• Good IT skills (Microsoft Office).
• Strong stakeholder management and communication skills.
• Proactive, accountable, and team-focused leadership style.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

Benefits

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies