Technical Application Service Specialist

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Technical Application Service Specialist Apply locations Edinburgh Full time Posted on Posted Yesterday End Date: July 10, 2025 (13 days left to apply) Job Requisition ID: 137215

End Date: Tuesday 24 June 2025

Salary Range: £43,803 - £48,670

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary

We are seeking a Technical Application Service Specialist (TASS) to join our Observability Team within the Service & Run Lab in Edinburgh. The role involves ensuring full-stack visibility and operational health across critical payment systems.

You will collaborate with our application support DevOps Labs to utilize observability platforms such as Splunk and Dynatrace for monitoring, incident response, root cause analysis, and system performance optimization.

About us

We are an innovative bank committed to shaping finance as a force for good, empowering our people to innovate, explore, and grow with purpose.

What you'll need

• Experience in dashboard development in Splunk and Dynatrace, aligning dashboards with SLAs and performance indicators.
• Knowledge of configuring alerts, reducing noise, and automating alert routing in collaboration with Technical Recovery Managers.
• Proficiency in Splunk SPL, report scheduling, app management, and root cause analysis.
• Ability to conduct proactive system performance analysis and generate reports for stakeholders.
• Development of scripts for automation and integration of observability tools with CI/CD pipelines.
• Excellent communication skills for interacting with management and support teams.
• Experience in an Incident Management environment.

Additional useful experience

• Familiarity with infrastructure, application architecture, and cloud monitoring (AWS, GCP, Azure, OCP).

About working for us

We promote inclusivity, diversity, and support reasonable adjustments during recruitment. Our benefits include a generous pension, annual bonus, share schemes, flexible benefits, holidays, wellbeing initiatives, and parental leave policies.

If you're passionate about making a difference and want to be part of a purpose-driven organization, join us.

We are committed to a values-led culture and building a diverse, inclusive workforce that reflects our communities.