Technical Program Manager, Forward Deployed Engineering- Applied AI

Technical Program Manager, Forward Deployed Engineering- Applied AI

• Full-time
• Employee Type: Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible or Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team Bio:

ServiceNow's Applied AI Forward Deployed Engineering (FDE)team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, weidentifyhigh-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.

Our mission:We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters:

Enterprise leadersaren'tjust experimenting with AI-they'redemanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success.

As a Technical Program Manager, Forward Deployed Engineering- Applied AI,youoperateon the frontlines of transformation. Youwill support ServiceNow's cross-functional Forward Deployed Engineering (FDE) teams inbuildingand deliveringintelligent, scalable AI solutions that solve our customers' most mission-critical challenges.

You'llwork in a fast-paced environment as our FDEteampartnerswith key strategic customers to accelerate time to value. You will provide a proactive, strategic perspective,manage customer relationships, anddrivetactical execution frominitialconception throughFDE builddevelopment, delivery, and successful completion.

Who You Are:

You are a dynamic and innovative problem-solver who thrives in complex, fast-paced environments.You havea strong analyticalmindsetwhile still keeping focus on the biggerpicture.Youhave abackgroundmanaging SDLC processeswhile keeping a customer-first mentality. You have apassion for AIand scalinginnovation. You excel at transforming ambiguity into clarityand have hands on experience drivingprojects/programsend to end.

WhatYou'llDo:

• Work seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems that address mission-critical challengesusing AI
• Collaborate directly with customersto co-innovate AI solutions tailored to their needs, acting as the first point of contact orescalation
• Develop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategicbuildobjectivesandoptimizebuilddelivery - this includes supporting and holding resources accountable for their responsibilities within thebuild
• Drive large scale, cross-functional, high visibilityAIsoftware developmentbuilds on condensed timelines
• Organize complex, ambiguous problems into prioritized milestones, deliverables,and success criteria for yourbuilds, translatingbusinessobjective to execution strategy (tactical and strategic)
• Anticipate and remove obstacles that slow down or preventbuildsfrom delivering onobjectives,especially on the AI/MLdeploymentfront
• Help manage risks, dependencies and elevate impediments, as well as releases and navigatingAIrelease requirements
• Drive process improvements and create documentation to promote best practicesusingautomation to replace repeatable, operational tasks
• Coordinate day to day activitiesrequiredto deliver a great solution on time, as well as create transparency through reports, dashboards, and statusupdates
• Seekto continuously grow by proactivelyseekingand embracing constructive feedback, as well as provide feedback to colleagues to encourage an open and collaborative culture

10+ years of project/program management experience in mid/large sizesoftware developmentcompanies

• A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations
• Prior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions thatdeliveredtangible customer impact
• Familiarity with AI governance, compliance, and enterprise security practices
• This role includes occasional travel

Preferred Qualifications:

• Demonstrated competence in keyAI/MLsoftwareengineering program management best practices: program planning, scheduleconstructionand management; risk assessment & mitigation,dependencymanagement,change management, and predictive metrics
• Outstandingcollaboration andcommunicationskills -clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions toa variety ofaudiencesincluding executives
• Passion for working with people in technicaland innovativeenvironments,with the ability to work well with manydifferent typesof personalities in various functions
• Strong leadershipand relationship buildingskills to influence and motivate without authority-masterful in the art of bringing people together
• Strong facilitation skills to lead/drive a variety ofbuildevents,with a high regard for quality, drive for continuous improvement across theorganization,andability to keep the big picture in view
• Experience deploying AI solutions to production and skilled atidentifyingwaste/delays inAIend-to-end development, deployment, and release processes
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation
• Experience inleveragingor critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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