Technical Platform Architect

The Sprinklr TPA plays a key role in crafting and executing robust implementations for enterprise-grade customers, utilising Sprinklr's suite of products and services. Your Responsibilities Work with solution consultants and engagement managers to ensure solution designs meet customer needs. Analyse business and technical requirements to create a comprehensive architecture, including low-level designs (LLDs) and an architectural blueprint for digital transformation. This framework will be essential and should be easy for consumption by the implementation team. Project delivery and handover: Work with consultants to support project delivery and help transition to customer success teams. Engage during the design process to provide oversight and answer operational questions.Provide thought leadership by sharing best practices, industry use cases, and learning from previous projects to improve customer experience. 8+ years experience in architect and consulting roles, focusing on complex CCaaS/digital transformation.Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience, gained ideally through working with Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.Expert level understanding of Call Center technology stack, communication platforms (CPaaS), Call Center platforms (CCaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.Proficiency with data exchanges and REST/SOAP APIs and Webhooks. Familiarity with platform authentication patterns (SAML, SSO, OAuth).High-level knowledge of relational databases and MongoDB Full understanding of software development lifecycle best practices."Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based."