Technical Operations Manager

Role Title: Technical Operations Manager

Location: Hammersmith - Commercial/Events Space

Role Purpose:

Provision of all-round engineering support, maintaining the systems within agreed framework with the client. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.

It is the Technical Manager's responsibility to manage the Shift Teams ensuring that an authorised person is on duty at all times, to act as a co-ordination point for the day-to-day activities on site between the team, specialist service partners and Project works, including completion of the necessary permits to work and risk assessments, ensuring that the conduct of all personnel under their control is safe, professional and conscientious.

Responsible for ensuring that all activities (PPM, reactive tasks and breakdowns) within the building are known and that they are being carried out with due regard to Health and Safety, maintaining the 100% uptime criteria. Also responsible for ensuring the shift-manning levels are maintained.

Maintain excellent standards of response to plant failures, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently.

Main Duties & Responsibilities:

• Supervise, co-ordinate and control the Shift Teams and engineers, ensuring the operational team undertake PPM or reactive works in accordance with the agreed timescale, providing technical support and training for the all Engineers
• Allocate PPM tasks to Shift Teams ensuring timely completion and PPM closure
• Operate all systems within the buildings in a competent, effective and efficient manner (including HV operations)
• Controlling all activities being undertaken within the buildings, liaising with site team to be aware of scheduled Specialist Service Provider visits - prepare and have approved Standard Operating Procedures/PTW in advance
• Ensure that Specialist Service Provider worksheets are signed off that quality of work is inspected and recommendations are escalated within the site team
• Maintain effective shift handovers including critical plant status, plant isolations, issues arising, ongoing works, special task requests, standard of housekeeping
• Ensure any parts required are clearly and accurately stated and any difficulties encountered on engineering activities are reported to the Supervisors
• Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping
• Ensure that on a monthly basis the external trackers for site are maintained to an acceptable standard
• Ensure that a consistent level of service delivery is provided in accordance with the contract SLAs + KPI's.

Ensure all record keeping functions are completed on a Daily basis:

• Timesheets completed fully, signed and countersigned

• PPM allocation and completion

• Ensure handover to opposite shift (Shift Change Over Log) is completed before leaving site, updating the status of any out of hours helpdesk tasks the appropriate log

• Incident reports

• Holidays and sickness

• Issue of work permits when required

• Monthly report generation

• Forward maintenance register upkeep (FMR)

• O&M and asset data upkeep

• Finance control (working within budgets)

Operation and troubleshooting for the following:

• Building management system

• Control system

• Air conditioning system, VAV, VRV and FCU's and CAV Boxes. Wet and dry systems

• AHU's variables speed

• Boilers and heating system

• CHP Systems

• Generators and controls

• AC, DC single phase and three phase motors

• UPS system and associated control systems

• Emergency lighting

• Operation of HV systems (training and familiarisation with this system will be made available)

• To liaise with the site team and be aware of scheduled specialist service providers visits and have approved standard operating procedures that has risk assessments/work permits in advance

• Ensure that service providers worksheets are signed off, quality of works are inspected and any recommendations/problems are escalated

Experience & Qualifications:

• 10 years' experience in Building Services industry
• HV authorised person (desirable)
• C&G Pts. 1, 2 & 3 in electrical/mechanical or equivalent
• 18th Edition IEE: Wiring and Installation
• Strong communication skills and the ability to deal with all levels of staff, or difficult situation.
• Ability to operate and investigate CAFM systems.
• IOSH Accredited
• Demonstrate a good understanding and be technically competent in all building services, UPS, generators, static switches, water treatment, refrigeration and air conditioning and CHP systems.
• Ability to lead, motivate and direct a team of technicians/operatives.
• Pro-active in achieving the highest standard of operation.
• Have enhanced IT skills.

Employee Benefits:

• 26 days holiday plus bank holidays
• Company funded health cash plan
• Ability to buy and sell holidays - buy 5 days & sell 3 days
• Life assurance 3x base salary
• CAT2 company pension scheme - employer match up to 5%
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Purchase an electric vehicle via salary sacrifice
• Employee discounts with various brands
• Learning and development programs, training and career opportunities.

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you