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Technical Escalations Specialist

Posted 7 days 17 hours ago by Themis Solutions Inc.

Permanent

Full Time

Other

Dublin, Dublin, Ireland

Job Description

Clio, the global leader in legal AI technology, is seeking a Technical Escalations Agent for our Dublin hub to support EMEA. You will resolve complex issues, coach frontline teams, and bridge Support, Customer Success, and Product to improve reliability and customer outcomes.

This highly autonomous role requires deep technical troubleshooting, strong communication, and ownership of escalations, with coverage across our SaaS environment and ongoing knowledge sharing.

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