Technical Customer Service Advisor

Technical Customer Service Advisor

Hook, Hampshire

Part-Time 20 Hours Per Week

£14,248 + Bonus + Benefits (13.70 per hour)

A specialist construction products business is looking for a Technical Customer Service Advisor to join the team on a 12-month maternity cover contract.

This is a varied customer-facing role, supporting customers with enquiries, quotations, order processing and product information, whilst working closely with internal departments to deliver excellent service.

Responsibilities

• Handling telephone and email enquiries
• Producing quotations
• Processing customer orders
• Updating CRM systems
• Providing product information and technical support
• Supporting sales and stock projects
• Building strong customer relationships
• Working closely with accounts and warehouse teams

What We're Looking For

• Excellent telephone and communication skills
• Previous customer service, sales support or administration experience
• Strong attention to detail
• Good organisational skills
• Comfortable using CRM systems and Microsoft Office
• Experience using Sage would be advantageous

Benefits

• 25 days holiday plus bank holidays (pro rata)
• Pension
• Bonus scheme
• On-site parking
• Supportive office environment