Technical Customer Service Advisor

Technical Customer Service Advisor

Location: Leighton Buzzard
Salary: £35,000-£38,000 (DOE)

Benefits: Company wide bonus scheme, 22 days holiday + statutory
Hours: 7:00am -4:30pm Monday to Friday
Contract: Full time, office based

Are you a problem solver who enjoys helping customers find the right technical solution?
Do you thrive in a fast paced environment where teamwork, accuracy, and values led service matter?

If so, a growing and highly respected access solutions specialist is seeking a Technical Customer Service Advisor to join their collaborative office team.

About the Company

This organisation is known for its strong sense of purpose, supportive culture, and genuine commitment to improving lives through accessible design. They value humility, teamwork, and positivity - creating an environment where everyone pitches in to help each other and the customers they serve.

What's the role about?

You'll be part of the technical customer support team, helping customers daily by:

• Advising on access solutions based on photos, dimensions, and technical details
• Creating quotes and basic technical drawings (training provided)
• Responding to high volume email enquiries from Local Authorities, Occupational Therapists, and end user customers
• Sharing phone responsibilities across the team
• Supporting the broader team with general tasks, exhibitions, and showroom support

• Ensuring enquiries are tackled from oldest to newest for fairness and transparency

Key Responsibilities

• Manage a shared inbox, responding to 50-100 emails per day
• Provide technical advice based on customer-supplied information
• Create accurate quotes and simple drawings
• Handle inbound calls with professionalism and care
• Collaborate with colleagues and contribute to team workload equally
• Support order entry in OrderWise during busy periods
• Keep customer interactions empathetic and grounded in real world needs

About You

You will be the perfect fit if you are:

• Experienced in customer service (B2B, B2C, or both)
• Technically minded with strong IT skills
• Calm, empathetic, and able to manage emotionally sensitive conversations
• A team player who's flexible and happy to help wherever needed
• Values driven, positive, and proactive
• Comfortable in a fast paced, detail heavy workflow

What's in it for you?

• A stable, structured role with a meaningful purpose
• Full training on products, drawings, and technical support
• A committed team culture that looks after one another
• A workplace where values matter and collaboration is key
• Opportunities to broaden skills across customer, technical, and operational areas