Technical Consultant I

How you'll shape Professional Services at Achievers: Consulting

• Consult with clients to gather business and technical requirements through onsite and remote meetings.
• Align requirements to product functionality, offering best practice, scalable solutions along the way.
• Present compelling solutions, in a collaborative way, to Enterprise clients based on finite feature sets.
• Interact with diverse client IT teams on various technical topics such as system integration and single sign-on.

Configuration and Testing

• Configure platform modules, site content and permissions.
• Configure system integrations and single sign-on.
• Provide technical design consulting for API-based integrations.
• Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur.

Project Support and Delivery

• Investigate product issues by configuring proof of concepts and interacting with Product Management where needed.
• Escalate product issues as needed to ensure client expectations and timelines are met.
• Provide product feedback to Product Management.
• Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment.
• Support onboarding for new team members through product and process education.
• Demonstrates a can do, team-oriented attitude

Experience we feel will set you up for success:

• 4-5 years of related experience in a software company.
• Demonstrated evidence of rapid execution of concurrent short-term projects (1-3 month cycles).
• Experience with configuring and implementing software applications.
• Evidence identifying risks and issues.
• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery.
• Ability to effectively communicate technical concepts to a non-technical audience.
• Demonstrated flexibility, adaptability and drive.
• Evidence of effective multi-tasking and tight project schedules.
• Strong attention to detail.
• Experience working with HTML, CSS and APIs considered an asset.