Technical Consultant

Technical Consultant

Department: Engineering

Employment Type: Full Time

Location: Manchester, UK

Description

Interact provides enterprise grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor.

Our team of customer focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, Waraw, and Manila we operate across North America, EMEA, and Australia.

Click on any of our vacancies and you'll see one thing in common - they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you're a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.

We are looking for a Technical Consultant who will act as a trusted advisor to enterprise customers, guiding them through complex technical challenges and ensuring successful solution adoption. You will play a pivotal role in pre sales and post sales engagements, delivering strategic technical insights, aligning solutions with business objectives, and fostering long term partnerships. Your focus will be on driving customer success through proactive guidance, technical expertise, and exceptional relationship management.

A little about you

• Experience in technical consulting, solution architecture, or similar customer facing roles.
• Proven track record of supporting both pre sales and post sales technical engagements.
• Experience in designing and implementing enterprise level solutions.
• Strong ability to manage multiple projects and priorities effectively.
• Excellent communication, presentation, and stakeholder management skills.
• Experience in .NET technologies (C#, ASP.NET Core, MVC) and related frameworks, with a strong understanding of application architecture and integration.
• Hands on experience with relevant technologies and platforms in your domain.
• Ability to translate business requirements into technical solutions.
• Consultative mindset with a focus on delivering business value through technology.
• Exceptional problem solving skills and ability to think strategically.
• Strong interpersonal skills to build trust and long term relationships.
• Ability to simplify complex technical concepts for diverse audiences.
• Adaptability to work in fast paced environments and manage changing priorities.
• Continuous learner with a passion for staying updated on emerging technologies.

About the role

• Serve as the primary technical contact for assigned customers, ensuring a seamless experience.
• Provide expert technical input during sales cycles, including solution architecture and design.
• Support proof of concept initiatives and validate technical feasibility for proposed solutions.
• Ensure successful implementation and optimization of solutions post deployment.
• Deliver proactive technical recommendations to help customers achieve strategic goals.
• Collaborate with cross functional teams to resolve complex technical issues quickly.
• Maintain deep knowledge of product capabilities and industry best practices.
• Act as a liaison between customers and product teams to communicate feedback and enhancements.

Benefits

• 25 days annual leave (with the option to buy and sell additional days)
• Cycle to work scheme
• Access to Learning & Development platform
• Life Insurance
• Auto Enrolment Pensions
• Healthshield (Cashback on dental check ups and fillings, eye tests, physiotherapy, prescriptions and much more
• Reimburse for usage of personal mobile phone
• Free Gym membership and Free Friday lunch for office based staff