Technical Communications Specialist

Role: Technical Communications Specialist

Location: Bedford (Hybrid)

Hours: 9am - 5pm Mon - Fri

Salary: Up to £50,000

My client is a successful UK-based B2B SaaS company seeking an experienced Technical Writer to become their Technical Comms Specialist and completely overhaul their customer support documentation, both written and video.

What's in it for you?

• Hybrid working following probation
• Company pension
• Cycle to work scheme
• Life insurance
• Sick pay

What will you be doing in the Technical Communications Specialist role?

• Conduct a comprehensive audit of existing documentation and support patterns
• Create a complete internal knowledge base for our support team
• Build a customer-facing help centre with intuitive navigation and search
• Write clear, concise documentation covering, Getting started guides and onboarding materials, Feature documentation and how-to guides, Troubleshooting guides and FAQs, API and integration documentation
• Create video tutorials and visual guides for complex processes
• Establish documentation standards and style guides for future consistency
• Train support team on documentation best practices

What we would like from you:

• 3 years technical writing experience specifically in B2B SaaS
• Excellence in translating complex technical concepts for various audiences
• Experience with modern documentation platforms (GitBook, Readme.io, Intercom, etc.)
• Strong understanding of customer support workflows and ticket deflection strategies
• An enthusiastic user of generative AI to maximise productivity while maintaining quality

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.