Technical Application Service Specialist

What you'll be doing

• Lead service reliability engineering initiatives, driving faster recovery and learning from incidents
• Champion an automation-first mindset to improve operational efficiency
• Manage a small team and establish a virtual network of stakeholders and contributors
• Act as a thought leader in service, influencing cross-functional teams and senior stakeholders
• Own and coordinate major incidents, ensuring timely resolution and thorough post-incident reviews
• Drive continuous improvement across operational processes and service transitions
• Represent the function in governance forums and strategic planning discussions
• Build relationships with external partners and vendors to support service innovation

What you'll need

• Proven experience in IT operations or service management with line management responsibilities
• Strong stakeholder management skills and ability to operate at peer-level across functions
• Expertise in incident, problem, and change management frameworks (e.g. ITIL)
• Passion for automation and service reliability engineering

And any experience of these would be really useful:

• Familiarity with monitoring tools such as Dynatrace or Splunk
• Exposure to Agile, DevOps or SRE principles
• ITIL Foundation certification
• Experience in enterprise environments with 24x7 operations

About working for us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top