Technical & Business Support Officer

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ05533 Date posted 08/06/2026 Application closing date 07/07/2026 Location The Quays Salary GR5 SCP10 £27,694.00 to SCP17 £31,022.00 Package Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure Contractual hours 37 Basis Full time Job category/type Administration and Business Support

Location of post

Planning & Public Protection, The Quays, Brunel Way, Neath, SA11 2GG

Is this post a secondment?

NO

Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

About the role

We are currently seeking a friendly, hardworking, conscientious individual to join our team as a Business & Technical Support Officer. The successful candidate will join a multi-skilled team providing business support to Planning, Planning Policy, Environmental Health, Trading Standards and Building Control. You will be responsible for undertaking a wide range of technical and administrative duties, whilst providing excellent standards of customer service, with conflicting priorities and continual development. You will be part of a team of four Business & Technical Support Officers, who work on a rota system of Office and Working from Home (WFH), to enable office and phone cover until 5pm (Monday - Thursday) and 4.30pm on a Friday. Full training will be provided for this role, and you will be expected to work from the Office until your training has been satisfactorily completed.

As a Business & Technical Support Officer, you will have experience in working in a fast paced, busy office environment working with data management.

Responsibilities

• Registering and maintaining accurate applications/records
• Offer technical advice to the public on basic Building Regulations & Planning enquiries
• Receive, receipt, and bank all monies including cash payments and cheques, also take credit card payments over the telephone
• Read/measure scaled plans to assess validity of submissions and fees due on all applications
• Preparation of debtor invoices for any fees or charges due
• Extract data from back-office systems for use in management reports

About you

Do you have:

• 4 GCSE levels grade C or above one of which must be English, or equivalent NVQ or similar. Or significant experience (minimum 5 years) with proven capability in a similarly responsible role
• Experience of working in a fast paced and busy office environment
• Experience in a work situation of data management
• Ability to maintain good standards of work and accuracy with minimal supervision and ability to exercise good judgement
• Excellent oral and written communication skills both face to face and on the telephone

Benefits

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (not forgetting the additional 8 bank holidays)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

Closing date

7th July 2026

DBS requirements

• This post is not subject to a DBS check

Welsh Language Requirements

Welsh Language skills are desirable