Technical and Aftermarket Manager

Overview

Technical and Aftermarket Manager - Oslo - Heavy Plant. We are exclusively working with LiuGong Europe who are growing rapidly and we're looking for a highly organized and experienced Dealer Manager to lead their aftersales service operations in Norway. This position plays a critical role in maintaining customer satisfaction and developing dealer service capabilities.

Responsibilities

• Build and maintain dealer relationships


• Coordinate warranty processes, claim approvals, and follow-up resolutions, overseeing where required


• Provide technical support and guidance to dealers where required


• Implementing and managing dealer processes


• Train dealer service team on diagnostics, repairs, and LiuGong systems


• Work closely with the European Parts, Product Support, and Technical teams


• Visit dealers and key accounts to assess service quality and provide hands-on support


• Drive continuous improvement in customer satisfaction and service efficiency

Ideal candidate

• Minimum 5-7 years' experience in aftersales or service management within the automotive, heavy machinery, or industrial equipment sectors


• Strong analytical and problem-solving capabilities


• Demonstrated commitment to delivering exceptional customer service


• Proven ability to lead and motivate multi-disciplinary teams


• Excellent organizational skills with the ability to manage multiple projects simultaneously


• Strong understanding of vehicle systems, diagnostics, repair processes, and OEM service protocols


• Bachelor's degree in mechanical engineering, Automotive Technology, Business Administration, or a related field


• Willing to travel across Norway and Scandinavia frequently, including overnight stays, when necessary, to support dealer network and address aftersales issues onsite


• Fluent in Norwegian and English, additional Scandinavian languages are advantageous

What's on offer

• NOK 652,489 - NOK 828,554, depending on experience


• Performance-based annual bonus


• Vehicle allowance


• Laptop, phone, and tools provided


• Full expense coverage for business travel


• Health insurance and pensions support (Norwegian social package)


• Training opportunities and growth in a global business

Apply online or call for a confidential discussion.

Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.