Technical Analyst (Windows)

About The Role Working Hours: 35 hours per week

Contract Type: Permanent

Closing Date: 11.59pm, 6 March 2026

Interview method: Virtual

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

This role is subject to:

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 references - where possible, we require 3 years' history.
• Qualification - Qualified to ITIL, or willing to work towards, with a good practical understanding of how the core ITIL functions (CM / IM / PM / RM and Configuration Management) interface and interact to collectively support IT and the Business.
• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

An exciting opportunity has arisen for a Technical Analyst within the Windows Server team in ICT service delivery. The team provides support for the entire Windows Server estate (physical and virtual) and associated technologies across multiple domains. The team is responsible for DHCP, DNS, Active Directory and Group Policy. We also maintain and configure load balancers and SSL Certificates. We are also responsible for infrastructure in our cloud environment.

As a member of the team you will be required to identify and fix issues relating to the supported technologies, to carry out tasks related to larger ICT projects, to act as a technical liaison between internal clients and external suppliers, and to ensure compliance with all IT service control processes, including incident, problem and change management. You will also be involved in generating and updating technical documentation related to the supported systems.

This is a very exciting time to join a busy team within ICT Technical Operations due to some large, complex and transformational projects which are currently in flight. These include:

• Cloud migration - Including a hybrid model with on-prem and Cloud
• New printing solution across the Council
• Operating system upgrades across the entire estate and application modernisation

About the Candidate We would love to hear from you if you can demonstrate:

Technical skills

• Excellent understanding of Windows Server OS 2016 upwards
• Excellent knowledge of Active Directory, DNS, DHCP and Group Policy
• Experience with M365/Azure technologies including infrastructure configuration, Policy, Monitoring etc
• Experience with load balancing technologies
• Good knowledge of PowerShell scripting and Excel (Data manipulation)
• Work within ITIL Framework including SLA's and change management
• Excellent knowledge of VmWare and physical servers
• Excellent fault-finding skills in a complex environment
• Experience of hyperconverged technologies (Nutanix)
• Some knowledge or IaC scripting (Terraform)
• Good knowledge of SCOM (System Centre Operations Manager)
• Qualified to ITIL, or willing to work towards, with a good practical understanding of how the core ITIL functions (CM / IM / PM / RM and Configuration Management) interface and interact to collectively support IT and the Business.

Personal skills

• Excellent communicator both written and verbal
• Be able to work closely with suppliers
• Be able to work within an on-call rota
• Be forward thinking and adaptable with new technologies
• Be experienced in building, maintaining and supporting complex server environments both on-prem and cloud

About Us We're the local council for one of the UK's most vibrant and diverse cities.

Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the Accessibility tools button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email .

Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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