Technical Administrator

Why Join Us

Due to continued growth, we are recruiting for an experienced Technical Administrator in Redditch.

What You'll Be Doing

You'll be responsible for providing technical administration support for a team of shutters and gates technicians, being their point of contact and providing guidance, and administration support to colleagues ensuring a consistent and high level of customer service is achieved. You'll ensure that planned and reactive maintenance tasks are completed within the agreed SLA timeframes, and providing technical expertise working along side quote team enabling to generate quotations and ensure all correct parts ordered are chargeable and recovered.

You'll manage the organisation, coordination and logistics of meetings and events, ensuring all relevant documentation is prepared and issued as appropriate. You'll drive weekly team conference calls, to review performance and cost-providing reports to assist the Shutters and Gates Manager to assist with making contract discussions.

What We're Looking For

You'll be proactive, methodical, organised, and have excellent attention to detail. You'll have excellent communication skills with the ability to influence and use diplomacy. You'll be focused on delivering exceptional customer service, whilst managing and prioritising a complex and demanding workload.

You'll currently be working in a similar role, or you could be a Shutters and Gates Engineer looking for a more admin focused role.

You'll be working 40 hours a week across Mon - Fri, with occasional travel required to other Arcus and client sites, therefore, a driving licence and own car is essential.

Benefits

• Salary: £32,000 - £37,000 per annum, depending on experience
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs