Technical Account Manager, ISV North

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups to large enterprises undergoing significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning, as well as ongoing operational issues.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth across a range of customers including public sector.

The AWS Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support partners with a global list of customers building mission-critical applications on AWS.

Key job responsibilities

1. You'll build solutions, provide technical guidance, and advocate for the customer
2. Ensure AWS environments remain operationally healthy while reducing cost and complexity
3. Develop trusting relationships with customers, understanding their business needs and technical challenges
4. Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession
5. Consult with a range of partners from developers to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. Proactively find opportunities for customers to gain additional value from AWS
8. Solve problems across different customers as they migrate workloads to the cloud
9. Uplift customer capabilities by running workshops and enablement sessions

As we continue to expand in EMEA, you'll have opportunities to develop your technical, consulting, and leadership skills, work with talented cloud technologists, and gain AWS certifications.

If you want to be part of transforming businesses through cloud adoption, we would love to hear from you.

About the team

We value diverse experiences and encourage candidates to apply even if they do not meet all listed qualifications, including those with unconventional career paths or alternative experiences.

Why AWS?

Amazon Web Services (AWS) is the most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning trust from startups to Global 500 companies.

Inclusive Team Culture

Our culture fosters learning and curiosity through employee-led affinity groups and events like CORE and AmazeCon, celebrating diversity and inclusion.

Mentorship & Career Growth

We offer knowledge-sharing, mentorship, and resources to help you grow professionally.

Work/Life Balance

We prioritize work-life harmony and offer flexibility to support your personal and professional success.

Experience in roles such as Technical Account Manager, Consultant, Solutions Architect, etc., with operational knowledge in areas like Compute, Storage, Networking, Databases, and Security, is preferred.

Professional experience with cloud offerings like AWS, Azure, or Google Cloud, and programming skills in Java, Python, Perl, Ruby, C#, or PHP are advantageous but not mandatory.

Amazon is an equal opportunities employer committed to diversity. We prioritize your experience and skills in our hiring decisions and value your passion for innovation. For privacy and data security information, please see our Privacy Notice. If you need workplace accommodations during the hiring process, visit our accommodations page for assistance.