Technical Account Manager

We are seeking an experienced Technical Account Manager to act as the primary relationship owner for a portfolio of clients. This is a client-facing role that combines relationship management, technical understanding, and strategic planning.

Key Responsibilities

• Act as the primary contact for senior management and key stakeholders within client organisations.
• Build trusted relationships and develop a strong understanding of each client's business, technology environment, and future plans.
• Lead regular client review meetings and ensure actions, risks, and recommendations are documented and delivered.
• Identify technical risks, recurring service issues, lifecycle concerns, and improvement opportunities.
• Work closely with Service Desk, Professional Services, and technical teams to coordinate service delivery.
• Support technology roadmaps, budgets, contract renewals, and service improvement initiatives.

Required Skills & Experience

• 2-3+ years' experience as a Technical Account Manager, IT Account Manager, Customer Success Manager, Service Delivery Manager, or similar client-facing technology role.
• Experience within a Managed Service Provider (MSP) or outsourced IT environment is highly desirable.
• Strong understanding of Managed IT Services, Microsoft 365, cloud technologies, cybersecurity, networks, infrastructure, and end-user support.
• Experience engaging with business owners, directors, and senior management.
• Ability to translate technical risks and recommendations into clear business language.
• Strong communication, relationship management, organisational, and problem-solving skills.

Ideal Candidate

A proactive, customer-focused professional who enjoys building long-term client relationships, can confidently engage with senior stakeholders, and has the technical knowledge to understand client environments, identify risks, and help businesses gain greater value from technology.