Technical Account Consultant

Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world.

Orgvue is used by the world's largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today.

The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.

We're looking for a Technical Account Consultant who will serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions.

The Role

As a Consultant on the Technical Account Management team, you are a subject matter expert (SME) in the Orgvue platform, collaborating with both customers and partners. Your expertise is often sought when risks are detected within an account or ongoing program.

Your primary responsibilities include conducting tenant configuration reviews, gathering requirements, recommending solutions, and providing configuration guidance that aligns with best practices. This may also involve offering hands on support when necessary. You are adept at identifying risks and finding collaborative solutions, balancing competing priorities when needed.

You work closely with partner and account teams to ensure that solutions continue to deliver value over time. Your recommendations are not only practical and actionable, but also designed for long term impact, tailored to the unique needs and capabilities of both user and admin teams. In addition to your consulting role, you contribute to the platform's innovation by providing valuable feedback on how Orgvue can evolve to better meet market demands.

Responsibilities

• Create trusted relationships at the appropriate level to solve key business problems by combining your experience, data and Orgvue's capabilities.
• Support customers throughout their Orgvue journey, working closely with the account team to support the technical capability of the customer.
• Explore potential new solutions and review their existing setup, proposing updates that lead to greater value for the customer.
• Review existing customer and partner tenant configurations and share opportunities for improvement with the account team. This will include Gizmo optimization and any other factors that may impact performance or usability.
• Share perspectives on opportunities and risks with account team members and leadership.
• Work with our Partners in ensuring their projects are setup for success, facilitating Start Right sessions and serving as an advisor, guide and escalation point for the partner project delivery team, working in close collaboration with the Partner Success team.
• Advise and train customers on how they can best utilize Orgvue to deliver operational and strategic business objectives, pushing back on customers where needed to help them achieve their desired outcomes.
• Build and standardise articles for the knowledge base to improve how we upskill the wider community.
• Contribute to the innovation of the platform and will have a voice in feeding back how the platform can better meet market demands.

Preferred Qualifications

• Excitement about joining a rapidly growing international company.
• Interest in building consulting skills within the HR/OD analytics space.
• Willingness to make a fundamental difference to some of the largest organizations and household names across North America.
• A passion for solving problems and taking on difficult challenges with creative solutions.
• Composure under pressure and a determination to find answers when the solution is not immediately obvious.
• Strong collaboration skills, a commitment to deliver on your commitments, and comfort with being challenged.

Working Arrangements & Benefits

• Hybrid working - 2 days a week in the London office.

• Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day.

• Subsidised Gym Membership.
• Private Medical Insurance (including Dental and Vision) and Life Assurance.
• 25 days holiday (increasing to 30 days at a rate of 1 extra day per year).
• Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%.
• Season ticket Loan.
• Cycle to Work Scheme.
• Annual Discretionary Bonus.

Here at Orgvue we promote individualism and a diverse workforce to build on our future success.