Tech Ops Engineer

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performanceinfrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focusedcompanies to achieve superior results by reducing the complexity of AI development. Our GPUcloud bolsters technical capabilities and directly supports strategic business outcomes, includingcost management, rapid innovation, and environmental responsibility.We thrive on a culture of relentless innovation, ownership, and accountability, where every teammember takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'llbuild trust through openness and transparency, where everyone is inspired to do their best work. Ifyou join our team, you'll be contributing to building the technology that powers the future.

About the Role

We're hiring a Technology Operations Engineer to keep Nscale's internal technology running smoothlyas we scale from 350 to 1,000+ people. This is the person who makes sure every Nscaler has thetools, access, and environment they need to do their best work from day one. This is a hands-on role spanning IT support, endpoint and identity management, officeAV/infrastructure, and ITSM operations. You'll be the frontline for employee tech issues, but you're notjust a break-fix engineer. You'll also bring a scripting and automation mindset to eliminate repetitivework, improve service delivery, and contribute to the engineering of our internal IT platform. You'll work closely with the Senior Manager of Internal IT and the broader Enterprise Systems team,and be a key part of delivering a first-class internal IT experience across our London HQ and globaloffices.

What You'll be Doing IT Support & Service Desk

• Serve as the primary point of contact for internal IT support across hardware, software, connectivity, and access issues
• Manage and resolve tickets through our ITSM platform (Servicely), maintaining SLAs andaccurate records
• Provide both remote and in-person support across the London office and remoteemployees globally
• Own the escalation path, resolving L1/L2 issues directly and triaging to L3 where needed
• Maintain a self-service knowledge base so employees can help themselves with commonissues
• Contribute to continual service improvement. If the same ticket keeps coming in, fix theroot cause
• Manage the full device lifecycle: procurement, configuration, deployment, and offboarding
• Enrol and manage all endpoints (Mac, Windows) via JumpCloud MDM
• Enforce security policies across the device estate: disk encryption, screen lock, patching,AV/EDR
• Maintain an accurate hardware asset register with serial numbers, assigned users, andwarranty status
• Manage device refresh cycles and handle hardware returns during offboarding
• Support BYOD policy implementation where applicable

Identity & Access Management

• Administer JumpCloud as the companys IdP: user account creation, SSO configuration,group-based access policies, and SCIM provisioning
• Manage the full JML (Joiner/Mover/Leaver) process in conjunction with automated workflows, ensuring access is granted on day one and revoked immediately on departure
• Maintain and audit access across core platforms (Microsoft 365, Slack, Notion, Servicely,and others)
• Enforce MFA across all applications and support users with authentication issues
• Conduct periodic access reviews to support SOX and SOC 2 compliance

Office & AV Infrastructure

• Own the end-to-end AV and meeting room environment at London HQ: video conferencinghardware (Teams Rooms), displays, presentation systems, and peripherals
• Ensure meeting rooms are consistently operational and fit for purpose, including forexecutive and board-level meetings
• Manage office network infrastructure: Wi-Fi access points, switches, guest networksegregation, cabling
• Act as the technical point of contact for office fit-outs, moves, and expansions
• Support AV and IT setup for company events, all-hands, and offsites

Scripting & Automation

• Write scripts and lightweight automation to reduce manual IT toil, e.g. onboardingsequences, device config automation, ITSM workflow triggers, reporting
• Use PowerShell, Python, or Bash to automate repetitive endpoint management, reporting,and access tasks
• Contribute to the broader team's automation of the JML lifecycle
• Identify opportunities to replace manual processes with scripts or platform-nativeautomation

Microsoft 365 & Productivity Tooling

• Administer the Microsoft 365 tenant post-migration: Exchange Online, SharePoint,OneDrive, Teams
• Manage licences, distribution lists, shared mailboxes, and Teams configurations
• Support user adoption of M365 tooling through guidance, documentation, and one-to-onehelp
• Configure and maintain email security: SPF, DKIM, DMARC, DLP rules

Compliance & Security

• Ensure endpoint compliance is maintained and evidenced: encryption status, patch levels, AV deployment
• Support IT audit evidence collection for SOC 2, ISO 27001, and SOX ITGCs
• Contribute to IT policy documentation (Acceptable Use, Password Policy, Remote Working, etc.)
• Participate in security awareness initiatives and phishing simulations
• Follow and enforce change management processes for IT changes

Required Experience & Skills

• 3+ years in an IT support, systems administration, or technology operations role
• Strong experience with macOS and Windows endpoint management, including MDM platforms(JumpCloud, Jamf, Intune, or similar)
• Hands-on experience with ITSM tools: ticketing, SLA management, knowledge base, incidentmanagement (Servicely, ServiceNow, Jira Service Management, or similar)
• Experience with Identity and Access Management: SSO, MFA, SCIM provisioning, userlifecycle management
• Solid understanding of office networking: Wi-Fi, switching, VLANs, DNS/DHCP basics
• AV and meeting room technology experience: Teams Rooms, Zoom Rooms, display systems,conferencing hardware
• Scripting ability in at least one language (PowerShell, Python, or Bash) for automation andtooling
• Strong communication skills, able to explain technical issues clearly to non-technical users

Highly Desirable

• Experience with JumpCloud specifically: SSO, policies, device management, directory
• Exposure to compliance frameworks: SOC 2, ISO 27001, or SOX IT General Controls
• Experience supporting a fast-growing, pre-IPO company through a period of significant scale
• Familiarity with onboarding/offboarding automation and JML workflow design
• Experience supporting office fit-outs or expansions: structured cabling, AP placement, AVinstallation
• Exposure to asset management tools and hardware procurement workflows
• Experience supporting a multi-site or international organisation

We strongly encourage applications from people of colour, the LGBTQ+ community, people withdisabilities, neurodivergent people, parents, carers, and people from lower socio-economicbackgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

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