Tech functional consultant-L1-Service Now

Tech Functional Consultant - L1 ServiceNow

Full time Test Triangle United Kingdom

Posted On 02/05/2025

Job Information

Work Experience: 5+ years

Location: Reading, RG1, United Kingdom

Job Description

This role involves:

1. ServiceNow Development: Responsible for delivering complex technical solutions within the ServiceNow environment, ensuring outcomes meet business needs.
2. Platform Support: Undertake operational activities including resolving platform incidents, performing version upgrades, housekeeping, and proactive maintenance.
3. Peer Checking: Review colleagues' deliverables to ensure adherence to best practices and standards.
4. Stakeholder Engagement: Collaborate with internal stakeholders to understand requirements, define solutions, and agree on the definition of done.
5. Team Planning: Participate in DevOps ceremonies such as sprint planning, show and tell, and sprint review, providing valuable input.

Qualifications and Experience:

1. Demonstrable experience developing on the ServiceNow platform, particularly with ITSM and ITOM modules, including designing and delivering technical solutions.
2. Familiarity with integrating external platforms/data into ServiceNow using best practices.
3. Experience with programming languages such as Java.
4. Preferably experienced with ServiceNow modules like HR, SecOps, CMDB, or Virtual Agent.
5. Experience using ServiceNow Catalog Builder and Flow Designer.
6. Experience working within a DevOps environment, understanding related processes and controls.
7. Strong communication skills, capable of engaging both technical and non-technical stakeholders.

Mandatory Skills: ServiceNow Development