Team Manager

About the Role

Team Manager in a Waitrose shop. Responsible for daily shop operations, managing a team, ensuring high sales, merchandising, customer satisfaction and legal compliance while fostering a supportive culture.

Key Responsibilities

• Use commercial skills to maximise sales and profit while minimising wastage.
• Ensure consistently high levels of availability and merchandising and deliver an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Use people skills to manage the team, leading and inspiring; organise holidays and manage absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within the shop.

Essential Skills / Experience

• Experience of leading a team with a proven track record in a fast paced, customer focused environment.
• Ability to build high performing teams, recognise talent and hold regular, honest performance conversations.
• A passion for retail, understanding competitors and the economic factors impacting the partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• Ability to communicate with clarity and influence stakeholders at all levels.

Desirable Skills / Experience

• Experience with disciplinary and grievance processes.
• Hiring manager / recruitment experience.
• Food hygiene Level3.
• Personal licence holder.
• Experience in regulatory compliance management.

Job Details

• Pay: £32,000.00 - £45,600.00 per annum (permanent).
• Hours: 37.5 hours per week; night premium at £4.75 per hour for 22:00-06:00.
• Contract type: Permanent.
• Location: Winchester (Waitrose & Partners), Stockbridge Road, Winchester, Hampshire, SO22 6EW.
• Closing date: July24,2026.