Team Manager - for our Identity Verification Complex Case Team

Details
Reference number
406912
Salary
£34,892 - £39,943
Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Higher Executive Officer
Band D
Contract type
Permanent
Business area
CH - Intelligence and Law Enforcement Engagement
Type of role
Intelligence
Working pattern
Flexible working, Full-time, Part-time
Number of jobs available
3
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary

We re looking for Team Managers to work in our newly established teams, responsible for our more complex cases of identity verification of Company Directors worldwide.

You ll lead our teams as they support our customers as they verify their identities this is a new process for Companies House, and you ll be ensuring that they provide a great service.

You ll be a strategic leader, working closely with stakeholders whilst managing your teams to ensure our customers across the globe have the highest levels of confidence in our systems, processes and the UK economy.

You ll also be analysing documentation and making evidence-based decisions escalated to you by your teams.

Do you have experience of effective, strategic people management with the ability to lead, grow and develop your teams to be the very best they can be?

Would you like to be at the forefront of supporting the government s fight against economic crime?

If so, this could be the job for you, and we d love to receive your application!

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Find out more about what a great place Companies House is to work

Job description

Our Team Managers - for our Identity Verification Complex Cases Team will be great leaders:

Providing visible and strategic leadership, coaching, mentoring and support for their teams - role modelling positive behaviours to ensure teams deliver the highest quality of customer service.
Managing their teams ensuring performance (including, managing quality assurance processes), delivery and quality of service, whilst effectively managing team dynamics and creating genuine team spirit.
Displaying resilience, confidence and flexibility around continuous improvement using analytical skills to regularly review performance, productivity and to quality assure, supporting teams to work efficiently and effectively towards our objectives and ensuring our ID verification cases meet our high standards.
Providing high quality, effective and efficient delivery of our vision, objectives and organisational plans in line with our ID verification priorities.

Our Team Managers will also be:

Working closely with internal and external stakeholders, to ensure compliance with all relevant legislation and guidance.
Responsible for providing advice, guidance and an escalation route for our ID Verification Decision Makers - dealing with, analysing and making effective evidence-based decisions around escalated enquiries, issues and complaints.
Providing high quality customer service communicating clearly and effectively with our customers when required.
Attending and proactively contributing to training sessions and ensuring team attendance so that they have a thorough understand and are ready to support teams.
Person specification

We re looking for Team Managers for our Identity Verification Complex Cases Team who have:

Experience of strategic, dynamic leadership, coaching and mentoring
Experience of effective people management - with the ability to build and develop capability in teams
A continuous improvement mindset to ensure high quality team performance and productivity, especially when building a team from scratch
Confident stakeholder management and communication skills
Resilience to respond positively and decisively to challenge and change
Great analytical skills with a good eye for detail to manage escalated cases, quality assurance and identify trends and patterns of unusual behaviour
The ability to make informed evidence-based decisions.
Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Managing a Quality Service
Delivering at Pace
Making Effective Decisions
Benefits
Alongside your salary of £34,892, Companies House contributes £10,108 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing .

Where will you be working?

You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage and you should expect to be based in our Cardiff Office every day for your initial training period.

Secondment opportunity

There will be a secondment opportunity for one of our Team Managers to spend a month on secondment in Liverpool with a partner government department. This will involve being based in Liverpool from Monday - Friday for one month in late summer/Autumn 2025.

Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

In your application form we d like you to:

Tell us about your employment history, including key responsibilities and achievements.
We'd like you to tell us about your qualifications.
We d like you to write a personal statement of 1000 words. We'd encourage you to use the full word count and to make it clear as you're giving us examples and evidence of the different elements of the essential minimum criteria.
We will be sifting looking through your employment history and personal statement for evidence of the essential minimum criteria - as this is what we're assessing at sift stage - which is:
Experience of strategic leadership, coaching and mentoring
Experience of effective people management, with the ability to build and develop capability in new teams
Resilience - responding positively and decisively to challenge and change

Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert and your experience of strategic leadership, coaching and mentoring and effective people management, with the ability to build and develop capability in new teams.

We re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.

What will the process look like?

We ll carry out a sift of applications. We may raise the score required at sift stage to progress to interview if we receive a high number of applications click apply for full job details