Team Administrator

Job overview

To provide high-quality administrative and coordination support to Interface Services, ensuring effective communication, data management and operational processes across acute, community and system partner services. The post-holder will support patient flow, service delivery, and reporting requirements, acting as a key point of contact for interface-related activity.

Main duties of the job

You will provide administrative support to the virtual ward team / Interface services.

You will work as part of a wider multi-disciplinary team to ensure the effective running of the service including call handling, appointments and follow-ups, tracking of equipment, collecting data etc.

This role continues to evolve as the service develops.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose created colleague only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part time working, job share, term time working and flexible start and finish times.

We welcome applications from the Armed Forces.

Person specification Qualifications

• Education to GCSE level or Equivalent (in English and Maths)
• NVQ level 3 / Business Admin / ITQ or equivalent experience

Experience

• Significant administrative experience, ideally within the NHS or a healthcare setting.
• Experience of data handling, reporting and maintaining accurate records.
• Experience of working across multiple teams and/ or services.
• Experience of prioritising, planning and organising own tasks.
• Working with guidelines
• Experience of customer service or dealing with the public.
• Experience of IT packages - Microsoft Office
• Previous NHS experience

Knowledge

• High level of IT literacy (Microsoft office, data bases, electronic patient systems).
• Understanding of confidentiality, data protection and information governance.
• Knowledge of the Trust including awareness of the Trust priorities
• Knowledge of the information systems
• Understanding of performance and quality metrics

Skills

• Ability to work as part of a team
• Ability to work under pressures
• Excellent communication skills including telephone, email and face to face
• Ability to follow processes and procedures
• High level of ability to organise and manage own time keeping schedules and deadlines
• Willing to learn/take on new roles
• Ability to show attention to detail and accuracy
• Ability to store and safeguard confidential documents

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.