Systems Support Analyst (G6) (Information Technology)

Triumph Consultants are looking for a Systems Support Analyst to provide first-line support, deliver first-contact resolution wherever possible and manage incidents and requests through the ITSM platform. Contract is for 7 months in Chichester.

Hybrid working once training is complete

Key requirements:

• Experience working within an IT Service Desk or IT support environment.
• Strong customer service, communication and problem-solving skills.
• Experience using ITSM platforms and supporting incidents and service requests.
• Ability to diagnose and resolve a broad range of first-line technical issues whilst delivering a positive customer experience.

Key responsibilities

• Act as the primary point of contact for IT incidents, service requests and user enquiries.
• Provide first-line support, deliver first-contact resolution wherever possible and manage incidents and requests through the ITSM platform.
• Support account administration, access management, knowledge management and operational support activities whilst maintaining excellent customer communication and service standards.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.