System Engineer

Our focus is to provide on-site and remote IT support along with a full complement of technology services.
As our client base grows, we are looking for Help Desk Specialists who are responsible for handling first level support of service requests. This relates to all technology, including workstations, servers, printers, networks and vendor specific software. Duties include basic technical support at the network level, basic remote access solution implementation and support and escalation of issues that require engineer level support.

• IT Support relating to technical issues involving Microsoft's core business applications and operating systems focusing on windows desktops, Office 365 cloud services, and Microsoft Office products.
• Enter all work as service tickets in our ticketing system.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
• Routinely participate in the training/certification programs provided by the company
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.