Supporter Services Administrator (18-month fixed-term contract)

Bible Society believes the Bible is God's gift for God's world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible's truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

Join our team at Bible Society as a Supporter Services Administrator and be a key player in delivering quality supporter experiences. In this role, you'll ensure our supporters, volunteers and staff receive timely and effective support. You'll play a crucial part in maintaining our database and processing supporter donations, including Direct Debits, Standing Orders and bank payment files, with the utmost accuracy and adherence to GDPR policies.

Your main responsibilities include entering new supporter information into the database, maintaining supporter records, reconciling donations and managing data imports. You'll also process Gift Aid declarations and claims, handle Direct Debits, Standing Orders and other payments, and maintain subscription schemes. Additionally, you'll assist in handling incoming mail, processing orders and addressing complaints and feedback with empathy and professionalism.

If you're detail-oriented, proactive and passionate about delivering excellent service, this role offers a fantastic opportunity to contribute to our mission at Bible Society.