Support Worker (Ray House)

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you're not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch, we'd love to have a conversation with you.

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Are you passionate about making a difference in reducing homelessness?

Whether it's due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we'll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting a Support Worker to join our brand new Supported Accommodation Service in Northampton.

About the Service

Ray House provides accommodation, support and advice to adults experiencing homelessness with a history of rough sleeping. The service helps individuals build stability, improve wellbeing and move towards independent living through accommodation-based support and access to specialist services.

The impact you will have

You will play an important role in supporting individuals to build confidence, develop independence and move towards a more stable future. Through trauma-informed, person-centred support, you will help people address the challenges that may have contributed to homelessness, improve their wellbeing, and develop the skills needed to sustain accommodation.

By building positive relationships and providing practical day-to-day support, you will empower individuals to achieve their goals, access appropriate services, and make meaningful progress towards independent living.

Contract Details

Contract: Permanent

Hours: Full-time, averaging 38.5 hours per week, 08.00am - 20.00pm

The role operates on a rolling rota, with a typical working pattern of:

• Week 1: 4 days on, 3 days off
• Week 2: 3 days on, 4 days off

Flexibility may be required to meet the needs of the service.

Closing date: Wednesday 7th October

Introduction calls: Monday 12th to Wednesday 14th October

Our recruitment process includes a short introductory call with shortlisted candidates prior to interview. This is a chance for us to learn more about your interest in the role and for you to find out more about the opportunity.

Interview Dates: Monday 19th and Wednesday 21st October

About you

You will be compassionate, resilient and committed to supporting people to achieve positive change. You will have a person-centred approach, the ability to build trusting relationships, and a genuine desire to help individuals develop confidence, stability and independence.

You will have:

• Experience of supporting vulnerable adults or young people who are homeless or at risk of homelessness, including those experiencing mental health issues, substance misuse or offending behaviour.
• The ability to work flexibly across shifts, weekends and bank holidays.
• Good working knowledge of Microsoft Office, including Word and Excel.
• Experience of maintaining accurate records and updating support information.
• An understanding of the causes of homelessness and the challenges people may face when moving towards settled accommodation.
• Awareness of housing and welfare benefits systems.
• Ability to research and access information about local community resources.
• Knowledge of strengths-based or trauma-informed approaches to support.

Please note: As part of the application process, you will be asked a small number of questions relating to the essential requirements of the role. If you answer "No" to any of these questions, you may receive a regret email.

We appreciate that everyone's experience is unique. If you believe your application has been assessed incorrectly, or you would like us to review your application further, please contact the Recruitment Team at and we will be happy to review.

What we offer in return

We have been named one of the UK's top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days' annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

Equality, Diversity and Inclusion

Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected.

We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply.

If you require any adjustments or additional support at any stage of the recruitment process, please don't hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.