Support Specialist I

Job Advertisement: Support Specialist (Fixed-Term Contract)

Location: London
Contract Type: Fixed Term Contract (9 Months)
Daily Rate: £140 - £155
Working Pattern: Full Time (40 hours/week)
Start Date: ASAP

Are you ready to take your career to the next level? We are looking for a proactive and enthusiastic Support Specialist to join our dynamic team within the Speed Mobility Partner (SMP) programme! This is an exciting opportunity to make a real impact on delivery logistics and help us enhance our operational efficiency.

About the Role:

As a Support Specialist, you will play a crucial role in managing on-road activities for our Speed Mobility Partners across Germany. This position is perfect for someone who thrives in a fast-paced environment and enjoys solving problems creatively. You will engage directly with partners and drivers, ensuring they have the support they need to deliver exceptional service.

Key Responsibilities:

• Monitor on-road management across all SMP partners and update results daily in a tracking file.
• Provide Real Time support via Chime/Slack to onboarded SMP partners.
• Troubleshoot check-in issues for SMP drivers, ensuring timely arrivals and deliveries.
• Update Standard Operating Procedures (SOPs) based on Real Time learnings from on-road management.
• Collaborate with Advocacy Operations to assist SMPs at risk of delays.

What We're Looking For:

• Strong Communication Skills: Ability to engage clearly and effectively in both German and English.
• Proactive Problem Solver: A strong bias for action with the ability to work independently.
• Tech-Savvy: Basic skills in Microsoft Excel, Quip, Slack, and Chime.
• Logistics Knowledge: Background experience in the delivery logistics industry is a plus, along with a basic understanding of delivery app terminology.

Why Join Us?

• Impactful Work: Be a part of a new and rapidly evolving programme that is critical for enabling speed and same-day deliveries.
• Growth Opportunities: Gain invaluable experience in a fast-paced logistics environment and develop your skills in operations management.
• Collaborative Culture: Work with a team of dedicated professionals who are passionate about delivering quality and supporting each other.

Candidate Requirements:

• Ability to multi-task across multiple stations.
• Strong understanding of station processes and delivery metrics.
• Exceptional ability to communicate concisely and effectively with external partners.

If you're ready to take on a role that is both challenging and rewarding, we would love to hear from you! Join us in shaping the future of delivery logistics and making a difference in our partners' experiences.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.