Support Manager

Contract Type: Permanent Contract, full time, office based with potential of hybrid working after induction period.

Hours: 9.00am - 5.00pm Monday to Friday

Please click here to view the full Job Description, Essential Criteria, and Terms and Conditions for this role.

Overall purpose of role

Responsible for ensuring student support runs efficiently and to a high standard in line with a student-centered approach. Lead on the coordination and delivery of academic support within allocated areas in the North of England. Coordinate support staff, make initial contact with students, draw up support plans, conduct risk assessments, and match support workers, tutors, mentors, and trainers appropriately.

Work in line with the company's Quality Assurance Framework (QAF) and Care Quality Commission (CQC) guidelines. Be involved in interviewing, training, and supervising the support team.

Support the development of the Learning Support Centre's (LSC) provision within the area.

Support the collection and collation of feedback and utilize it to develop the service, ensuring high-quality delivery.

Qualifications, Training Requirements

• Educated to degree level - Essential
• ILM Level 2 and above - Desirable
• Evidence of continual professional development - Essential
• Ability to take a person-centered approach and experience working with people
• Administrative skills - Essential

Benefits of working for The Learning Support Centre

• Access to our latest communication hub with live updates on collaboration and productivity
• Work with an innovative and award-winning company
• Work with an accredited training centre