Support Line Coordinator

Support Line Coordinator
Contract: Fixed Term Contract until 31 March 2027
Hours: Part time (0.4 FTE), 14 hours per week (days to be agreed)
Location: Milton Keynes, MK6. The employer offers hybrid working with the expectation of three days per week in the office.
Salary: £36,090 per annum, pro rata (£14,436 per annum for 14 hours per week)

Thank you for your interest in joining this special charity!

About The Employer

This charity is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. The organisation is the expert guiding voice for life after spinal cord injury.

About the Role

The Support Line Coordinator is responsible for delivering, maintaining and expanding the organisation's Support Line service; updating and developing new factsheets and other service user education materials when required; and supporting the case workers/advocates with CHC and social care enquiries.

Working to facilitate the link between SCI people, The employer and partner services, referring SCI people and their families to the organisation's clinical/ health expert support teams, support network and advocacy services; supporting fundraising, campaigns and communications. They will ensure that callers to the Support Line are and provided with up to date, specialist information and will provide more in-depth support as required.

As often the first point of contact, the Support Line coordinator will also ensure that all callers are linked in with the organisation's network of support.

They will also use their data and case studies to ensure that the organisation is aware of emerging trends and issues faced by those they are supporting.

Benefits:

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to discounted gym membership
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Free car parking
• Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development

The organisation hopes that the role inspires you and they look forward to receiving your application.

Closing date: 9am, Monday 6 July 2026
Interview dates: 9 and 14 July 2026 in Milton Keynes

Interested?

Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).

This organisation values diversity. They are committed to providing an inclusive and supportive environment as they believe diversity fosters a more innovative, creative, and caring culture.

They are striving to create a culture that fully represents all the communities they serve. They are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

No agencies please.