Support Engineer

About Us:

As part of the Marlink Group, Port-IT is a cybersecurity solutions provider focused on safeguarding vessels, crews, and cargoes from digital threats in the maritime industry. The company has developed numerous solutions to common cybersecurity issues on board vessels, and is a leading partner in the maritime cybersecurity space. Port-IT delivers high quality IT networks on board vessels, and is an all-in-one business partner for all Maritime IT related business.

About the Role:

As Support Engineer, you are responsible for the helpdesk, where you provide excellent English-language service and support to customers. You also have the following tasks and activities:

• Basic configuration of firewalls;
• Testing software;
• Installing software on computers;
• Writing English-language manuals;
• Providing support for all Port-IT products;
• Feedback of support cases to the relevant account manager.

You perform these tasks independently in the office. The organization offers 24/7 service, so it is expected that you have a flexible attitude to work outside regular office hours (evenings & weekends). Of course, these hours are appropriately compensated. This role will be primarily located in Rhoon, with flexibility for some remote work.

Qualifications & Personal Skills:

• Support Engineering skills
• Experience within a Helpdesk function.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Secondary vocational degree (MBO) in Computer Science, Information Technology, or a related field

We offer:

• Attractive, dynamic and international working environment.
• Cultural diversity.
• Great opportunity to increase your technical experience in a continuous evolving field.
• Marlink Training Academy for professional and personal development.
• Access to LinkedIn Learning.
• International mobility.
• Employee social events.