Support Coordinator (Social Care and Supported Living - Hackney)

Job Title: Support Coordinator

Contract: Full time, Fixed Permanent contract

Hours: 38 hours per week

Salary: £28,695.00

Location: Catherine House, Hackney, E8

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

About the Role

We are looking for a Support Co-ordinator for our PMLD Service, Catherine House. This is a supported living service for 8 young adults with profound and multiple learning disabilities (PMLD) and complex health needs. The service consists of 8 self-contained flats and is located in Hackney. We are looking for an enthusiastic, creative and committed individual to join the management team. If you feel you can bring a fresh approach, some new ideas and a commitment to supporting vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals then we want to hear from you.

You're Responsibilities

• Provide support to individuals in line with agreed support plans

• Coordinating packages of care and support for individuals and supporting individuals with reviews of support and any needs for long term care or support.

• Demonstrate good IT skills, and be able to record information clearly and professionally

• Good verbal communication skills; be able to liaise professionally with a range of external stakeholders, care managers, health professionals, other services and providers of support, and family members of customers.

• Delivering a service that promotes and supports choice, empowers individuals, helps people

take control of their own support and care, and increases their independence and self-determination.

• Putting the person we support at the heart of your work, promoting each individual's needs for independence, well-being and dignity

• Flexible approach to working shift patterns, which will include evening and weekend hours, and bank holidays.

• Supervision of staff

• Ensuring the service meets regulatory requirements

• Liaising with family and stakeholders

• Working with the deputy and manager to create the rota

We are a forward thinking organisation, committed to providing the best support possible to vulnerable people therefore you will be provided with comprehensive training and will be supported every step of the way to develop your career with us.

• Respect the wishes of the people we support at all times
• Act as a role model at all times
• Provide supervision to staff, volunteers and apprentices as requested
• Ensure all staff complete relevant mandatory training within required timeframes
• Provide advice, support and guidance to staff as required
• Undertakes preparation, planning and implementation of work with complex caseloads
• Provides specialist skills, advice, and experience or otherwise to others working with someone with complex needs as appropriate
• To work in a co-operative way at all times with other departments and external agencies
• To act as an ambassador for Outward at all times
• Read and follow the Code of Conduct at all times as well as all policies and procedures
• Take personal responsibility for the safety of self and others at all times

• To work responsibly and appropriately with due regard to confidentiality, commercially sensitive information
• To comply with all legal and regulatory responsibilities as may fall to be applicable
• Take all reasonable measures to follow Health and Safety policies and procedures and appropriate legislation as applicable to the role Uphold the rights of the people we support to be involved at all levels of decision making

• Good knowledge of and understanding of risk and safeguarding
• Good knowledge and understanding of health and safety issues within a supported housing setting
• Experience of providing high quality support
• A Good knowledge of risk assessment and support planning
• Good knowledge of and experience of working within SP and / or CQC standards, the Valuing People framework and the in control agenda
• Good standard of verbal and written communication skills
• Understanding the importance of confidentiality and data protection

• Knowledge of health and safety issues within supported housing or care environments
• Understanding of confidentiality, GDPR, and data protection principle
• Creative thinking and finding practical solutions to problems as well as being results orientated.
• Ability to prioritise work in an environment which may have conflicting pressures and demands, good organisational skills.
• Use of IT skills (Word, Excel and Outlook) to prepare and monitor recording information and reports.
• Ability to deliver flexible person centred services.
• A good level of flexibility and integrity, thinking outside of the box, take accountability, demonstrate passion and positivity Work on own initiative without direct supervision.
• Able to listen and observe, and support emotional needs of a person I Promote the health, safety and wellbeing of young adults at risk and staff
• To be an ambassador for Outward.
• Positive can do attitude.
• Ability to motivate self and others.
• Ability to demonstrate best practice and excellent support and care to your peers.
• To be able to work consistently and collaboratively to agreed goals and to be able to take instruction
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

• Maths and English GCSE (or equivalent) Grade C or above
• NVQ Level 2 or 3 in Health and Social Care
• Full UK Driving licence

How to Apply

The above is not an exhaustive list of requirements for the role.

If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.

There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward :

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.