Support & Services Manager

Valley, United Kingdom Posted on 10/08/2026

White Raven Resourcing Ltd are acting as a recruitment agency in relation to permanent and fixed term contract recruitment services.

Our client is seeking an experienced Support & Services Manager to act as the key interface between operational teams, customers, and aviation service providers. This is a senior role focused on supplier performance, air safety assurance, operational risk management, and continuous improvement across a complex aviation training environment.

The successful candidate will play a critical role in ensuring service providers deliver against contractual obligations while maintaining the highest standards of safety, compliance, operational performance, and stakeholder engagement.

Safety & Assurance

• Provide independent oversight and assurance of aviation operations across customers, suppliers, and contractual stakeholders.
• Monitor airworthiness matters, including regulatory directives, occurrence reporting, audit findings, and associated safety actions.
• Ensure significant safety risks and operational concerns are identified, reported, and effectively mitigated.
• Participate in safety forums and stakeholder meetings, supporting robust decision-making and risk management.
• Maintain visibility of supplier safety performance and operational compliance.
• Develop strong, collaborative relationships with customers, suppliers, and internal stakeholders to promote trust, transparency, and an enterprise culture.
• Act as the primary point of contact for all matters relating to aircraft service providers.
• Provide clear and consistent technical communication to customers and stakeholders.
• Build credibility as the lead interface for technical, engineering, safety, and operational matters.
• Support effective collaboration between operational planning, engineering, commercial, and management teams.

Operational Performance

• Work with senior management to optimise service delivery and minimise operational risk.
• Align operational requirements with aircraft availability, maintenance plans, and training programme objectives.
• Identify operational risks and opportunities early, supporting informed business decisions.
• Drive process improvements and best practice across the supply chain.
• Support compliance with both military and civil aviation regulatory requirements.
• Assist with supplier contract performance monitoring and reconciliation activities.
• Support financial risk assessment and contract performance management.
• Lead productivity and efficiency initiatives that contribute to improved business performance and value generation.

Leadership & Culture

• Act as a subject matter expert in safety and quality assurance.
• Promote the effective use of quality and safety management systems.
• Conduct audits and continuous improvement activities.
• Champion diversity, inclusion, and a positive workplace culture.
• Lead by example and demonstrate high levels of professionalism, integrity, and accountability.
  

Requirements

• Strong engineering background within a Part 145 Maintenance Organisation or Part M/CAMO Continuing Airworthiness Management Organisation .
• Previous management experience within an aviation engineering, maintenance, airworthiness, or operational environment.
• Experience in customer and supplier relationship management within complex operational organisations.
• Proven ability to influence multiple stakeholders and build trusted working relationships.
• Experience in operational, fleet, production, or maintenance planning environments.
• Strong analytical and problem-solving skills, with the ability to make decisions based on risk and data.

Technical Knowledge

• Good understanding of Air Safety Management Systems and risk management principles.

Knowledge of:

• Part 145 regulations
• Part M/CAMO requirements
• Airworthiness management processes
• Aircraft availability and service contracts
• Ability to interpret contractual documentation and operational requirements.
• Strong IT skills with experience analysing data to support decision-making.

Personal Attributes

• Excellent communication and presentation skills.
• Strong leadership and stakeholder engagement capability.
• Ability to influence and drive change across organisational boundaries.
• Commercial awareness and sound business judgement.
• Commitment to continuous improvement and operational excellence.
• Collaborative approach with a strong focus on safety, quality, and customer service.
• Experience supporting Ministry of Defence aviation operations.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Knowledge of military flying training operations and aircraft support contracts.
• Opportunity to work within a highly regulated and safety-critical aviation environment.
  
• Significant stakeholder engagement across customers, suppliers, engineering, and operational teams.
  
• Opportunity to influence strategic improvements across the supply chain.
  
• Professional development within a complex and dynamic aviation organisation.
  
• Collaborative and inclusive working culture.
  
• Competitive salary and benefits package (details available on application).